Case Study - How Blue Hydraulics Takes Their Customer Service Into The Future with HydroSym

Being able to deliver quickly to their customer does not end with delivering their custom equipment, it is just a beginning. Service and maintenance process that is transparent and reliable is crucial to the over all customer experience and to minimizing any downtime. How does Blue Hydraulics ensure a smooth process? This starts with hydraulic design process. The team at Blue Hydraulics uses HydroSym software as part of their hydraulics design process. 

One of the features of HydroSym is a complete digital project file that includes all updated data sheets for all the components. This is also possible because PARO Library contains more then 40,000 hydraulic parts complete with updated data sheets. Blue Hydraulics takes uses this feature to create an innovative tool and bring additional value to their customers. They have rolled out machine identification stickers with QR codes that the technician can simply scan and access all the relevant data sheets, saving a lot of time in the field and maximizing the value delivered to their customers. A true win-win!

Take a look at the video:

“All of our systems are bespoke, it is hard to keep track of all documentation and being able to quickly identify them. Now we can do this is seconds by simply scanning the QR code.” Antoine Gaignage 

Great example of innovative way to use your hydraulic design process in combination with available digital tech to create a customer service solution.

Blue Hydraulics, a full service business specializing in hydraulics based in England, delivers a comprehensive solution, “Blue 360” solution. This includes everything from design and consulting, to custom equipment manufacturing, to installation and piping, to service and support, and parts supply.