HydroSym customers are always a huge inspiration to us not only when it comes to rolling out new software features and updates, but also in how they use HydroSym as part of their innovative approach to serving their customers. Blue Hydraulics, a full service business specializing in hydraulics based in England, delivers what they call “Blue 360” solution. This includes everything from design and consulting, to custom equipment manufacturing, to installation and piping, to service and support, and parts supply. Basically a solution that covers anything their customer may need relating to hydraulics.
Case Study - How Blue Hydraulics Takes Their Customer Service Into The Future with HydroSym
Great Customer Service Starts With Hydraulic Design
Being able to deliver quickly to their customer does not end with delivering their custom equipment, it is just a beginning. Service and maintenance process that is transparent and reliable is crucial to the over all customer experience and to minimizing any downtime. How does Blue Hydraulics ensure a smooth process? This starts with hydraulic design process. The team at Blue Hydraulics uses HydroSym software as part of their hydraulics design process.
Complete Digital Project File With HydroSym
One of the features of HydroSym is a complete digital project file that includes all updated data sheets for all the components. This is also possible because PARO Library contains more then 40,000 hydraulic parts complete with updated data sheets. Blue Hydraulics takes uses this feature to create an innovative tool and bring additional value to their customers. They have rolled out machine identification stickers with QR codes that the technician can simply scan and access all the relevant data sheets, saving a lot of time in the field and maximizing the value delivered to their customers. A true win-win!
Innovating Customer Service with QR Codes
Take a look at the video:
“All of our systems are bespoke, it is hard to keep track of all documentation and being able to quickly identify them. Now we can do this is seconds by simply scanning the QR code.” Antoine Gaignage
Great example of innovative way to use your hydraulic design process in combination with available digital tech to create a customer service solution.
About Blue Hydraulics:
Blue Hydraulics, a full service business specializing in hydraulics based in England, delivers a comprehensive solution, “Blue 360” solution. This includes everything from design and consulting, to custom equipment manufacturing, to installation and piping, to service and support, and parts supply.
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HydroSym will enable you to quickly and easily design a wide range of hydraulic systems, from a small power unit to a large hydraulic installation.
This includes smart connecting lines with information flows, automatic jumpers, the easy positioning of items between the connecting lines, the straightforward changing of solenoid properties and much more.